Financial Accountant

6 days ago


Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a skilled Credit Controller to join their accounts and finance team at their Head Office in Ringwood. As a Credit Controller, you will be responsible for contacting customers and homeowners in a friendly manner when payments are overdue to settle their accounts.

You will discuss the terms of their account and, if necessary, negotiate repayment plans. The role will include both telephone and written correspondence and related administrative duties.

You will be able to sensitively handle delicate situations, particularly those customers who are facing financial difficulties and decide upon the best course of action. At other times, you may liaise with Solicitors to pass on unrecoverable debt.

Your handling of our customers at every touchpoint should remain professional, polite, kind, and helpful to manage expectations, meet customer needs, and in turn, meet the needs of the business.

Key Responsibilities
  • Contact customers and homeowners when payments are overdue to settle their accounts
  • Discuss the terms of their account and negotiate repayment plans if necessary
  • Handle delicate situations with customers facing financial difficulties
  • Liaise with Solicitors to pass on unrecoverable debt
  • Manage customer relationships through various communication channels
Requirements
  • Good experience in Accounts and Finance, with at least one year's experience as a Credit Controller
  • Proven record of recovering aged debt balances
  • Ability to establish and maintain good client relationships
  • Good IT skills, with a high standard of competence in Microsoft Office applications including Excel
What We Offer
  • Competitive salary
  • 24 days holiday + Bank Holidays
  • An extra day off on your birthday
  • Friendly, welcoming team
  • Company Pension contribution
  • Life Assurance
  • Eye Care reimbursement scheme
  • Colleague Introduction reward scheme
  • Training Courses
  • Professional development

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