Service Desk Team Lead
4 days ago
About the Role:
We are seeking an experienced Service Desk Lead to join our Infrastructure team. As a key member of our IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities:
- Lead the Service Desk team to achieve high levels of customer satisfaction and service delivery
- Develop and implement service desk processes and procedures to improve efficiency and effectiveness
- Collaborate with other IT teams to ensure seamless service delivery and resolve technical issues
- Provide coaching and guidance to team members to enhance their skills and knowledge
- Monitor and report on service desk performance metrics to inform business decisions
Requirements:
- Proven experience in a service desk leadership role, preferably in a similar industry
- Strong technical knowledge of IT service management and service desk operations
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Ability to analyze data and make informed decisions to drive business improvement
- Strong problem-solving skills, with the ability to resolve complex technical issues
What We Offer:
A competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive team environment.
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