Service Desk Team Lead

4 days ago


Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time
Service Desk Lead

About the Role:

We are seeking an experienced Service Desk Lead to join our Infrastructure team. As a key member of our IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional customer service to our clients.

Key Responsibilities:

  • Lead the Service Desk team to achieve high levels of customer satisfaction and service delivery
  • Develop and implement service desk processes and procedures to improve efficiency and effectiveness
  • Collaborate with other IT teams to ensure seamless service delivery and resolve technical issues
  • Provide coaching and guidance to team members to enhance their skills and knowledge
  • Monitor and report on service desk performance metrics to inform business decisions

Requirements:

  • Proven experience in a service desk leadership role, preferably in a similar industry
  • Strong technical knowledge of IT service management and service desk operations
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Ability to analyze data and make informed decisions to drive business improvement
  • Strong problem-solving skills, with the ability to resolve complex technical issues

What We Offer:

A competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive team environment.



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