Complaints and Risk Manager

1 month ago


Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

As a Complaints and Risk Manager, you will play a crucial role in ensuring incident reporting and learning response processes are embedded within the organisation. You will provide and evidence analysis, trends, and learning from incidents experienced within the organisation, and raise the profile of incident reporting and implementation of improvement actions.

The estimated salary for this position is £65,000 - £80,000 per annum. You will oversee the development of the consistent and clear use of data to provide assurance and facilitate clinical governance arrangements across the trust. This includes designing, implementing, and maintaining quality governance dashboards and reports.

The ideal candidate must have a Master's degree level qualification or equivalent training and experience, as well as quality governance/risk management or related training. They should also have extensive experience in risk management systems, monitoring, and measuring quality and safety.

  • Project and change management skills.
  • Analytical skills.


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