Automotive Sales Support Professional
1 month ago
A prestigious national automotive retailer is seeking a skilled Contact Centre Service Advisor to join their team in Hinckley. This Monday to Friday role offers an excellent opportunity for career advancement with a dynamic and forward-thinking motor group.
About the Role
This position involves coordinating service activities between customers, warranty companies, and repair agents in a timely and courteous manner.
The successful candidate will be responsible for:
- Responding to customer inquiries and resolving issues efficiently
- Taking inbound calls, making outbound calls, and ensuring effective communication with customers
- Dealing with customer complaints and interpreting concerns to provide satisfactory solutions
- Liaising with customers to keep them updated on the status of their vehicles
The ideal candidate will possess excellent PC and telephone skills, have experience delivering high levels of customer satisfaction, and be able to work well under pressure.
Requirements and Qualifications
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work with defined processes and guidelines
- Good core administration skills and attention to detail
- Motor trade experience is desirable but not essential
- A strong focus on customer satisfaction and ability to maintain positive relationships
Benefits and Salary
We offer a competitive salary of £24,000 per annum, providing a solid foundation for your career growth.
In addition, you will benefit from working with a dynamic and forward-thinking company that values its employees and provides opportunities for professional development.
Salary: £24,000 per annum
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