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Customer Service Manager

2 months ago

County Antrim, United Kingdom B&M Retail Full time
{"h1": "Customer Service Manager Role", "p": "At B\u0026M Retail, we are seeking a highly skilled Customer Service Manager to lead our team in delivering exceptional customer experiences in our stores.

As a Customer Service Manager, you will be responsible for ensuring that our customers receive the highest level of service, while also driving sales and revenue growth.

Key Responsibilities:

* Lead a team of customer service representatives to deliver personable, polite, and prompt service to customers
* Act as a role model, demonstrating exceptional customer service skills and behaviors
* Coach and develop team members to ensure they have the skills and knowledge to deliver excellent customer service
* Ensure compliance with company stock control procedures and maintain a secure and organized store environment

Requirements:

* Experience of managing a small team in a fast-paced retail environment
* Strong numerical and problem-solving skills
* A flexible approach and a 'can-do' attitude
* Ability to think on your feet and make sound decisions

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.

Please note that this is a full-time, permanent position, and you will be required to work shifts in the daytime, evenings, and at weekends.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

Apply now to take the first step in your career as a Customer Service Manager at B\u0026M Retail"}