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Customer Service Representative

2 months ago

Doncaster, Doncaster, United Kingdom BT Group Full time

Location: Doncaster

Hrs: Part time AM only and PM only rotations

Role: Permanent - 25hr and 30hr available

Why this role matters

Are you someone who enjoys problem-solving and has transferable skills from gaming or tinkering with technology? If so, you can succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

  • A great starting salary of £23,504 rising to £24,064 after 8 months of being here
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
  • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career.