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Automotive Operations Manager

2 months ago


Cannock, Staffordshire, United Kingdom Arnold Clark. Full time

About the Role:

We are seeking an experienced and ambitious Service Manager to join our team at Arnold Clark. As a Service Manager, you will have full responsibility for delivering consistently excellent customer service and ensuring that both the retail area and workshop are maintained to the highest standards.

Key Responsibilities:

  • Managing a service team of technicians, advisors, and support staff to achieve productivity and efficiency targets.
  • Ensuring all servicing work is carried out correctly, competently, and on time.
  • Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
  • Ensuring compliance with company, DVSA, manufacturer, and health and safety policies.
  • Reviewing and analyzing department KPI and financial reports, and motivating staff to exceed objectives.

Requirements:

  • Previous experience in a similar role.
  • Strong communication and influencing skills.
  • A passion for delivering great customer service.
  • High levels of literacy and numeracy.
  • Leadership skills and the ability to motivate your team to achieve success.
  • Good organizational and IT skills.
  • High levels of accuracy and attention to detail.
  • The ability to stay calm under pressure.
  • An understanding of how to identify and maximize sales opportunities, remaining honest, ethical, and compliant at all times.
  • A full clean driving license held for a minimum of one year.

What We Offer:

In return for your skills and experience, you will receive a competitive salary and bonus scheme, access to a company car, and extensive training on company internal systems. You will also enjoy one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance, and generous employee discounts.