Change and Engagement Strategist

3 weeks ago

London, Greater London, United Kingdom M&S Full time

M&S is committed to building a diverse and representative team where everyone can bring their whole selves to work and be at their best. We're currently seeking an experienced Change and Engagement Strategist to join our Logistics Strategy & Development teams.

This is a 12-month fixed-term role based in Paddington, with a minimum of three days a week. You'll work alongside the Logistics Strategy & Development teams to build, create and oversee the implementation of the change and engagement strategy.

About the Role:

  • You'll support our Programme and Project Managers to communicate, implement and sustain change effectively while minimizing any disruption to the business and deliver the desired outcomes.
  • To work with the Clothing & Home Supply Chain & Logistics teams to refine the strategy and coordinate an approach to identify, communicate, implement and sustain change, minimizing impact to affected business areas.

Key Responsibilities:

  1. Drive the continuous development of the change agenda, developing tools to embed the required behavioral changes aligned to the strategy, feeding into the Portfolio Management processes, governance, and roadmaps.
  2. Define and detail the change priorities around people, systems, and processes for key projects to ensure work stream change plans are delivered with maximum benefit realized, with a clear approach and plan to communications and engagement.
  3. Work with and coach Project managers and 3rd Party Logistics providers to deliver a coordinated approach to managing change, ensuring all fully understand the impact of proposed changes to different partner groups.
  4. Define and lead the implementation of the overall department and wider business engagement strategy, ensuring all parties are kept informed and motivated throughout this period of unprecedented change.

Requirements:

  • Experience of orchestrating and delivering change programmes in a complex matrix-management structure and encouraging others to embrace change. Along with the ability to manage ambiguous and ever-evolving business objectives with a passion for communicating with conviction and energy.
  • A good understanding of the Retail business, with a strong knowledge of Supply chain and Logistics.
  • Able to influence, persuade, build and maintain positive relationships with colleagues and diverse groups of business partners at all levels, to understand their needs and challenges.
  • Ability to work autonomously and collaboratively, with excellent planning and organizational skills.

Salary: The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience.

Benefits:

  • Competitive holiday entitlement with the potential to buy extra holiday days.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximize your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

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