Database Officer
4 weeks ago
Al-Khair Foundation is a UK registered charity working to deliver humanitarian and development projects worldwide. We are seeking a skilled Database Officer to join our team.
Main Responsibilities:
- Support in the writing and dissemination of donor communications, including appeals and relevant website fundraising pages.
- Analyze and report on campaign performance using our CRM system.
- Provide administrative support to the team as required.
- Ensure excellent customer service and communication with donors.
- Work flexibly to meet the needs of the service and carry out other reasonable duties as required.
- Efficiently process all donations received, including cash, cheques, credit cards, Direct Debits, and vouchers.
- Contribute to the monthly reconciliation of income recorded on the fundraising database with management accounts and bank statements.
- Import standing orders, Direct Debit payments, and event sign-ups onto the fundraising database.
- Log supporter details onto the database accurately and quickly.
- Maintain accurate records of community, corporate, and event fundraising activities on the database.
- Prepare reports and summaries to enable the Database Manager to reconcile all received income with bank statements.
- Ensure the database is kept accurate and up-to-date by recording changes including mailing preferences, address details, and financial information.
- Collaborate with the Fundraising and Finance Departments to ensure correct coding of income to the appropriate source and supporter.
- Validate and process Gift Aid declarations in line with agreed protocols.
- Provide guidance to fundraising colleagues on the use of the database.
- Carry out regular imports for online fundraising data from sites including CAF, JustGiving, Facebook, etc.
- Reconcile Worldpay, Salesforce, Paypal, and branch income with the bank for donation accuracy and thanking.
Person Specification:
- Strong digital and Excel skills, with the ability to learn and feel comfortable with new systems, including digital marketing tools and social media management tools.
- Accurate administration and strong organizational skills, with attention to detail, including IT skills (Microsoft Office, Google documents, etc.).
- Strong understanding of CRM systems or databases, with experience of working in a team and managing work in pressurized situations.
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