Database Officer

4 weeks ago


Croydon, Greater London, United Kingdom Al-Khair Foundation Full time
Job Title: Database Officer

Al-Khair Foundation is a UK registered charity working to deliver humanitarian and development projects worldwide. We are seeking a skilled Database Officer to join our team.

Main Responsibilities:

  1. Support in the writing and dissemination of donor communications, including appeals and relevant website fundraising pages.
  2. Analyze and report on campaign performance using our CRM system.
  3. Provide administrative support to the team as required.
  4. Ensure excellent customer service and communication with donors.
  5. Work flexibly to meet the needs of the service and carry out other reasonable duties as required.
  6. Efficiently process all donations received, including cash, cheques, credit cards, Direct Debits, and vouchers.
  7. Contribute to the monthly reconciliation of income recorded on the fundraising database with management accounts and bank statements.
  8. Import standing orders, Direct Debit payments, and event sign-ups onto the fundraising database.
  9. Log supporter details onto the database accurately and quickly.
  10. Maintain accurate records of community, corporate, and event fundraising activities on the database.
  11. Prepare reports and summaries to enable the Database Manager to reconcile all received income with bank statements.
  12. Ensure the database is kept accurate and up-to-date by recording changes including mailing preferences, address details, and financial information.
  13. Collaborate with the Fundraising and Finance Departments to ensure correct coding of income to the appropriate source and supporter.
  14. Validate and process Gift Aid declarations in line with agreed protocols.
  15. Provide guidance to fundraising colleagues on the use of the database.
  16. Carry out regular imports for online fundraising data from sites including CAF, JustGiving, Facebook, etc.
  17. Reconcile Worldpay, Salesforce, Paypal, and branch income with the bank for donation accuracy and thanking.

Person Specification:

  1. Strong digital and Excel skills, with the ability to learn and feel comfortable with new systems, including digital marketing tools and social media management tools.
  2. Accurate administration and strong organizational skills, with attention to detail, including IT skills (Microsoft Office, Google documents, etc.).
  3. Strong understanding of CRM systems or databases, with experience of working in a team and managing work in pressurized situations.

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