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Customer Success Project Manager

1 month ago

Reigate, Surrey, United Kingdom People Source Consulting Full time £70,000
Job Description:

As a Customer Success Project Manager at People Source Consulting, you will be responsible for leading and managing projects from start to finish. This includes overseeing project managers, collaborating with cross-functional teams, and ensuring the successful delivery of projects. You will also be responsible for managing stakeholders, including sales, service delivery, and product management teams.

Key Responsibilities:
  • Manage project managers and collaborate with cross-functional teams to ensure successful project delivery
  • Oversee project technical scope, costs, quality, and time parameters
  • Act as a champion for our customers, monitoring data and driving SLA performance
  • Ensure work carried out meets documented quality, health and safety, and environmental standards
  • Identify and manage potential risks and issues within the project
  • Conduct post-project evaluations to identify areas for improvement

Requirements:
  • Proven track record in successfully delivering complex projects within budget and on schedule
  • Technical knowledge to support and deliver projects in the Customer Success team
  • Prince 2 Practitioner level or other project management skills/certification
  • Fluent in English (verbal and written); additional languages an advantage

About Us:
People Source Consulting is a leading technology recruitment agency specializing in niche markets, including Information Technology, Digital TV, Digital Marketing, and more. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.