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Store Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom Lush Full time
About the Role

We are seeking a highly motivated and customer-focused Store Manager to join our team at Lush. As a Store Manager, you will be responsible for crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience.

Key Responsibilities
  • Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
  • Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
  • Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
  • Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
What We Offer
  • Holiday Allowance
  • 50% Discount on Lush Products and Spa Treatments
  • Discretionary and Profit-Based Bonus
  • Pension Scheme
  • Paid Day Off for Your Birthday
  • Cycle to Work Scheme
  • Discounted Rail and Bus Season Tickets
  • Employee Assistance Programme
  • 6 Months' Full Pay for Parental Leave (Primary Caregiver)
  • Financial Childcare Support on Return to Work
  • Flexible Working
About Us

Lush is a global cosmetics company that has been driven by innovation and ethics since its establishment in 1995. We place emphasis on fresh ingredients, fight against animal testing, and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging. We currently operate in 52 countries with 928 global shops, and our people are the heart and soul of our business.