Technical Support Specialist

1 week ago


Little Chesterford, United Kingdom Polytec Personnel Ltd Full time
Polytec Personnel Ltd: IT Service Delivery Opportunity

Overview:
We are seeking a skilled and enthusiastic IT Service Delivery Professional to join our team at Polytec Personnel Ltd. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our IT systems.

Salary: £24,000 - £28,000 per annum, dependent on experience.

About the Role:
This is a permanent position that offers a competitive salary and a range of benefits, including flexible working hours and opportunities for professional development.

Key Responsibilities:
  • Provide first-line technical support to customers via live chat, email, telephone, and ticketing services.
  • Troubleshoot basic platform areas and escalate complex issues to senior technicians.
  • Communicate effectively with customers and internal teams to resolve issues efficiently.
  • Evaluate and improve customer experiences through feedback and continuous learning.


Requirements:
  • At least 2 years of experience in an IT environment.
  • An IT-based qualification (e.g., CompTIA A+ or equivalent).
  • Strong knowledge of PC hardware, Windows, and application support.
  • Excellent communication skills with customer service experience.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


Benefits:
  • Competitive salary and bonuses.
  • Flexible working hours and remote work options.
  • Ongoing training and development opportunities.


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