IT Support Specialist for Operational Excellence

2 days ago


Walsall, Walsall, United Kingdom Corpay Full time

About the Role

Fleetcor is a global technology organization that empowers businesses to control, simplify, and secure payment solutions. We are seeking an experienced IT Support Specialist to join our team and contribute to operational excellence in supporting internal and external client production systems.

Key Responsibilities:

  • Elevate incident management by ensuring high-priority issues are progressed effectively and resolved promptly.
  • Maintain optimal system functionality by conducting regular checks, identifying areas for improvement, and implementing corrective actions.
  • Collaborate with Infrastructure and Application teams to ensure seamless delivery of Fleetcor IT services aligned with customer expectations.
  • Analyze complex issues, applying problem-solving skills to develop effective resolutions and communicate findings to cross-functional teams.
  • Prioritize tasks efficiently in a fast-paced environment, leveraging experience in SQL to optimize query creation and execution.
  • Develop strong relationships with departments through exceptional interpersonal communication skills, facilitating effective knowledge sharing and collaboration.

Required Skills and Qualifications:

  • 2+ years of experience in IT support or related fields, with expertise in incident management, system administration, and troubleshooting.
  • Proficiency in SQL, including query creation and execution, to analyze data and drive business insights.
  • Excellent analytical, problem-solving, and communication skills, with the ability to articulate technical information to non-technical stakeholders.
  • Ability to work under pressure, multitask, and prioritize tasks effectively in a dynamic environment.
  • Experience working with Agile methodologies and ITIL frameworks a plus.

Benefits and Perks:

  • A competitive salary range of $65,000 - $85,000 annually, commensurate with experience.
  • Ongoing opportunities for professional growth and development within a global company.
  • Access to a comprehensive benefits package, including medical, dental, and vision coverage.
  • Flexible hybrid work arrangements, allowing for a better work-life balance.
  • A generous retirement plan with 5% employer contribution.
  • 25 days of paid time off, plus holiday buy/sell options.

About Fleetcor:

Fleetcor is a leading provider of specialized payment solutions for businesses worldwide. Our innovative approach empowers customers to streamline payments, reduce costs, and enhance financial performance. As an IT Support Specialist at Fleetcor, you will be part of a talented team dedicated to delivering exceptional service and driving business success.



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