Nights Team Member
3 days ago
Job Summary:
We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Worcester. As a key member of our overnight team, you will be responsible for ensuring the safety and satisfaction of our hotel guests.
Key Responsibilities:
- Provide exceptional customer service to our overnight guests, responding to their needs and concerns in a professional and courteous manner.
- Conduct regular safety checks to ensure the hotel is secure and compliant with health and safety regulations.
- Work collaboratively with other team members to maintain a clean and welcoming environment for our guests.
- Participate in training and development opportunities to enhance your skills and knowledge in customer service, safety, and hospitality.
What We Offer:
- Competitive hourly rate of up to £ per hour.
- Permanent contract with guaranteed hours of 16 per week across 2 nights.
- Opportunities for career progression within our business.
- Whitbread Benefits card offering discounts on Premier Inn rooms and Whitbread Restaurants.
- Pension and saving schemes to support your financial well-being.
- Discounts on shopping, travel, and entertainment through our partner schemes.
Requirements:
- Previous experience in customer-facing roles or hospitality is desirable but not essential.
- Excellent communication and problem-solving skills to handle guest queries and concerns.
- Ability to work independently and as part of a team to achieve goals and objectives.
- Flexibility to work a variety of shifts including weekends and nights.
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