Customer Experience Ambassador

3 days ago


City Of London, United Kingdom Cobalt Consulting (UK) Ltd Full time
Company Overview

Cobalt Consulting (UK) Ltd is a leading consulting firm that specializes in providing expert advice and support to businesses across various industries. With a strong reputation for delivering high-quality services, we are committed to helping our clients achieve their goals and objectives.

We are currently seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of the customer service team, you will be responsible for delivering exceptional support to clients, occupiers, and stakeholders. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to make a real difference in the lives of others.

Key Responsibilities:
  1. Deliver exceptional customer service to clients, occupiers, and stakeholders.
  2. Respond to telephone and email inquiries from clients, ensuring follow-up actions are taken as required.
  3. Ensure all visitor management processes are followed to maintain smooth operations.
  4. Address complaints promptly, offering solutions and escalating when necessary.
  5. Accurately process and manage databases, ensuring timely and accurate data entry.
Requirements:
  1. A strong academic background with proficiency in literacy and numeracy.
  2. Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint.
  3. Understanding of the importance of building and sharing expertise with clients, visitors, and stakeholders.
Salary and Benefits:
The estimated salary for this role is £30,000-£35,000 per annum, depending on experience. Additionally, Cobalt Consulting (UK) Ltd offers a comprehensive benefits package, including access to ongoing training and development opportunities, a contributory pension scheme, and a generous annual leave allowance.

How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you

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