Customer Experience Ambassador

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Title:

Customer Experience Ambassador

About the Role:

We are seeking a highly skilled Customer Experience Ambassador to join our team at AccorHotel. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, ensuring high standards of customer service, and promoting a positive brand image.

Key Responsibilities:
  • Promote special offers and a full range of products to enhance guest satisfaction and loyalty.
  • Conduct regular room checks to ensure high-quality service and resolve any issues promptly.
  • Liaise closely with other departments, including Reception, Maintenance, Housekeeping, and Kitchen, to ensure seamless communication and collaboration.
  • Assist in training new team members and provide guidance on best practices for delivering excellent customer service.
Requirements:
  • A minimum of 5 years' experience in customer-facing roles, preferably in the hospitality industry.
  • Demonstrated ability to work under pressure, multitask, and prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong problem-solving skills and attention to detail.
What We Offer:
  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development, including training and mentorship programs.
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to [insert contact information].



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