Customer Service Representative

3 days ago


Macclesfield, Cheshire East, United Kingdom ENGINEERINGUK Full time

Company Overview

M&S is a leading retailer in the UK, committed to delivering exceptional customer experiences through its retail stores and digital channels. As a key player in the industry, we are always looking for talented individuals to join our team.

Job Summary

We are seeking a Customer Service Representative to work on our Late Night Shift in the Foods department at our Barracks Mill Macclesfield store. The successful candidate will be responsible for providing excellent customer service, maintaining a clean and tidy store environment, and contributing to meeting sales targets.

Key Responsibilities

  • Deliver outstanding customer service by serving customers efficiently, both on the shop floor and at service points.
  • Maintain a high standard of store presentation, ensuring that shelves are fully stocked with product and the store is clean and tidy.
  • Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
  • Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
  • Utilize digital tools and communication channels to deliver for the customer every time.
  • Take accountability for planning and managing own workload efficiently.
  • Have a good level of digital capability.

What We Offer

M&S offers a competitive salary of £12.00 per hour, including an unsocial premium. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working.

Working Pattern

The successful candidate will work on a late night shift, Sunday to Saturday 21:00-05:00, with breaks as required. This is a fixed-term vacancy for a Through The Night position at the Barracks Mill Macclesfield SF Store.



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