3D Printing Administrative Assistant

4 weeks ago


Birmingham, Birmingham, United Kingdom JewelCast Full time

Supporting the work of the Jeweller since 2006

The Role

3D Printing Administrative Assistant

JewelCast

Jewellery Quarter, Birmingham

JewelCast is primarily a casting company specialising in high quality precious metal castings. In addition to this we offer an exciting range of in-house CAD design, 3D printing and mould cutting services.

We have recently moved into a beautifully restored building in the heart of Birmingham's historic Jewellery Quarter, and the new site features modern facilities and state-of-the-art equipment in each department.

About The Role

An exciting opportunity has come up within our 3D Printing Department. Our rapidly growing team are responsible for the production of high-quality waxes/resins for casting.

This position is primarily administrative. It involves assisting customers with placing orders for their custom designs (please note that this is not a CAD design role). While familiarity with the lost wax casting process and Matrix software is preferred, it is not mandatory as comprehensive training will be provided. We are seeking an individual with strong customer service, communication, and organisational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure, and adhering to stringent manufacturing processes.

Responsibilities

  • Order entry
  • Sending customer quotes
  • Responding to customer queries by email and over the phone
  • Spruing and supporting files using CAD software
  • Cleaning and preparing waxes/resins for casting
  • Quality control
  • Liaising and working closely with other departments

Requirements

  • A strong work ethic and willingness to learn
  • A keen eye for detail
  • Customer service experience

What We Offer

  • Competitive salary based on experience
  • Flexible working hours
  • In-house service discounts
  • Company pension
  • 1 extra day holiday for your birthday
  • Biannual staff events/parties
  • Simply Health healthcare cash plan

How to Apply



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