Senior IT Support Specialist
1 day ago
**About NRG:**
We are a dynamic organization that provides cutting-edge solutions in the IT sector. Our team is comprised of highly skilled professionals who share a passion for innovation and excellence.
**Job Summary:**
We are seeking an experienced Senior IT Support Specialist to join our team. The ideal candidate will possess expert-level knowledge of Microsoft technologies, networking, virtualization, and cloud solutions.
The selected individual will play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for our clients. Key responsibilities include providing expert-level support and resolution for escalated IT issues across a diverse client base.
Main Responsibilities:
- Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
- Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
- Administer and optimize cloud environments, particularly Microsoft Azure.
- Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
- Perform regular system audits, updates, and maintenance tasks to ensure security and performance.
Requirements:
- Proven experience in a 3rd Line IT Support role or similar senior technical position.
- Microsoft Active Directory and Group Policy Management.
- Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
- Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).
**Compensation:** We offer a competitive salary of approximately $80,000 - $110,000 per annum, depending on experience and qualifications. This figure includes a guaranteed annual bonus of up to 10% of the total package.
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