Night Shift Hospitality Associate

2 months ago


Poole, Poole, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Poole. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to a positive and welcoming hotel environment.

Key Responsibilities:

  • Guest Services: Provide warm and welcoming service to our overnight guests, responding to their needs and concerns in a timely and professional manner.
  • Safety and Security: Ensure the safety and security of our guests and hotel staff, adhering to all relevant health and safety protocols and procedures.
  • Teamwork: Collaborate with other hotel staff to maintain a clean and comfortable hotel environment, and to provide excellent customer service.
  • Problem-Solving: Use your problem-solving skills to resolve guest complaints and issues in a fair and professional manner.

What We Offer:

  • Competitive Pay: Enjoy a competitive hourly rate, with opportunities for pay increases based on performance.
  • Training and Development: Receive comprehensive training and development opportunities to help you grow and succeed in your role.
  • Whitbread Benefits: Enjoy a range of benefits, including discounts on hotel rooms and meals, and access to our pension and saving schemes.
  • Flexible Working: Work a guaranteed 24 hours per week, with opportunities for flexible scheduling to suit your needs.

Requirements:

  • Customer Service Skills: Provide exceptional customer service, responding to guest needs and concerns in a timely and professional manner.
  • Problem-Solving Skills: Use your problem-solving skills to resolve guest complaints and issues in a fair and professional manner.
  • Teamwork: Collaborate with other hotel staff to maintain a clean and comfortable hotel environment, and to provide excellent customer service.
  • Health and Safety: Adhere to all relevant health and safety protocols and procedures, ensuring the safety and security of our guests and hotel staff.


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