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Assistant Director of Rooms
1 month ago
Four Seasons Hotel Hampshire is a luxurious retreat nestled in the picturesque English countryside, offering a unique blend of history, elegance, and natural beauty. Our hotel is set within a restored 18th-century manor, providing a tranquil and refined atmosphere for our guests.
Role OverviewThe Assistant Director of Rooms is a key member of our hotel's management team, responsible for overseeing the Front Office, Guest Services, Concierge, and Housekeeping departments. This role requires a high level of expertise, leadership, and communication skills to ensure seamless operations and exceptional guest experiences.
Key Responsibilities- Manage the Department Heads, ensuring thorough communications and follow-up on any problems, guest or employee requests, or special requirements.
- Review and monitor schedules of staff in all departments in the Rooms Division, ensuring that standards are being met, staff is being supported, and guest needs are being met.
- Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
- Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Assure that financial goals are being met, monitoring and controlling staff, supplies, and equipment expenses.
- Responsible for the overall condition of the property, conducting regular walkthroughs and partnering with Housekeeping and Engineering teams.
- Lead and be responsible for the Perfect Room Program in collaboration with Engineering.
- Support the Front Office/Housekeeping as MOD and in other roles when needed.
- Collaborate with the Guest Experience manager to develop new and unique guest experiences.
- Assist with recruiting efforts and ensure that all department managers are in compliance with standards of interviewing and hiring procedures.
- Assist in overseeing the Manager Development Program.
- Conduct coaching, counseling, performance reviews, and check-ins.
- Use budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
- Review and negotiate all contracts for rooms division, ensuring the services provided meet the requirements and standards of the hotel.
- Keep abreast with competition, new developments, and techniques in the hotel industry to ensure market share and maximize profitability.
- Conduct and/or attend meetings to facilitate favorable working relationships among employees and promote morale, productivity, and efficiency.
- Prepare reports and develop databases for improved management decision-making.
- Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available.
- Work harmoniously and professionally with co-workers and supervisors.
- Act as the senior manager in the Rooms Division in the absence of the Director.
