Performance Manager
3 weeks ago
About Europcar
Europcar is a leading car rental company with a presence in multiple locations around the world. We are committed to providing exceptional customer service and delivering high-quality products to our customers.
About the Role
We are seeking a highly motivated and experienced Performance Manager to join our team at our Stansted Airport location. As a Performance Manager, you will be responsible for leading a team of rental sales agents to deliver five-star customer service and achieve incremental sales targets.
Key Responsibilities
- Lead a team of rental sales agents to deliver five-star customer service
- Work closely with the Station Manager to achieve incremental sales RPD targets
- Maximise incremental sales through effective training, coaching, and staff development
- Manage staff performance through documented reviews and corrective actions
- Build an effective team through the promotion of a 'Serviced-Based Sales' culture
- Support the Company's culture of 'Continuous Improvement' through daily communication with staff
- Ensure all administration is completed accurately according to operating procedures
- Ensure that the station consistently achieves KPIs
What We Offer
- Competitive Basic Salary
- Exceptional commission scheme with uncapped bonus potential
- Provision of a fully electric company car
- Starting on 6 weeks holiday, increasing with length of service
- Free on-site car parking
- Pension and life insurance scheme
- Enhanced Maternity Leave
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group
- Cycle2Work scheme
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Requirements
- A full, valid clean driving licence with a minimum of 4 years driving experience
- Ability to communicate effectively with people at all levels
- Car rental experience preferred
- Strong customer service skills
- A positive management style
- Ability to motivate and gain commitment from the team
- Good organisation skills
- Ability to think on your feet and work both individually and as part of a team
- Skilled in multi-tasking
- Ability to think about finding solutions rather than problems
- Professional approach
- Proven track record of driving great sales
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