Performance Manager
1 month ago
Job Title: Performance Manager
About the Role
We are seeking a highly skilled Performance Manager to join our team at Europcar's Stansted Airport location. As a Performance Manager, you will be responsible for leading a team of rental sales agents to deliver exceptional customer service and achieve incremental sales targets.
Key Responsibilities
- Lead a team of rental sales agents to deliver five-star customer service.
- Work closely with the Station Manager to achieve incremental sales RPD targets.
- Maximise incremental sales through effective training, coaching, and staff development.
- Manage staff performance through documented reviews and corrective actions.
- Build an effective team through the promotion of a 'Serviced-Based Sales' culture.
- Support the Company's culture of 'Continuous Improvement' through daily communication with staff.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure the station consistently achieves KPIs.
What We Offer
- Competitive basic salary.
- Exceptional commission scheme with uncapped bonus potential.
- Provision of a fully electric company car.
- Starting on 6 weeks' holiday, increasing with length of service.
- Free on-site car parking.
- Pension and life insurance scheme.
- Enhanced maternity leave.
- Discounted car hire rates across our network.
- 20% discount on EE mobile phone contracts.
- Discounted hotel rates through the Accor Group.
- Cycle2Work scheme.
- Free annual eye tests.
- Confidential legal and support service through BUPA.
- Career progression and development.
Requirements
- A full, valid clean driving licence with a minimum of 4 years' driving experience.
- Ability to communicate effectively with people at all levels.
- Car rental experience preferred.
- Strong customer service skills.
- A positive management style.
- Ability to motivate and gain commitment from the team.
- Good organisation skills.
- Ability to think on your feet and work both individually and as part of a team.
- Skilled in multi-tasking.
- Ability to think about finding solutions rather than problems.
- Professional approach.
- Proven track record of driving great sales.
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