Credit Management Specialist

4 hours ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time
Credit Controller Role Overview

We're seeking a bright and ambitious individual to join our team as a Senior Credit Controller. This role is pivotal in driving cash collection efforts for our clients.

Working in our Hinckley office, you will earn up to £28,000 per annum based on experience, enjoying a competitive salary and benefits package.

Key Responsibilities:
  1. Establish strong relationships with clients, engaging them about overdue accounts and resolving queries promptly.
  2. Provide mentorship to junior team members, assisting with escalations and queries, and promoting a positive team culture.
  3. Identify root causes of client service issues, delivering effective solutions to resolve client concerns.
  4. Navigate client databases to investigate and respond accurately, ensuring all client interactions are professional and courteous.
  5. Deliver 'Super Service' in all client interactions, exceeding client expectations and building trust.
  6. Process debit/credit card payments efficiently and securely, minimizing delays and maximizing client satisfaction.
What We're Looking For:

We're looking for a highly motivated and organized individual with strong client service skills, excellent communication abilities, and a passion for delivering exceptional service. If you're a team player with a positive attitude, we'd love to hear from you



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