Store Leadership Role
2 days ago
Fitness Superstore is seeking a results-driven Store Manager to lead our retail sales team in Frimley. This role involves managing store operations, driving sales growth, and delivering exceptional customer experiences. As a key member of our team, you will be responsible for motivating and guiding your team to achieve sales targets and provide outstanding customer service.
About the Role
The successful candidate will have at least 3 years of management and sales experience, with a proven track record of delivering targets and driving sales growth. You will possess effective leadership skills, the ability to motivate others, and excellent numerical and I.T. skills. Your customer focus, teamwork skills, and enthusiasm will make you an ideal fit for this role.
Key Responsibilities
* Provide an unparalleled in-store experience for customers* Sell high-quality fitness equipment face-to-face and over the phone and Live Chat* Achieve sales targets by analysing customer needs and making informed product recommendations* Work with customer service and operations teams to ensure efficient customer solutions* Manage and motivate a team for continuous increase in sales and efficiency* Deal with staffing issues such as interviewing potential staff and conducting performance reviews* Ensure standards for quality, customer service, and health and safety are met* Respond to customer issues promptly and efficiently* Maximize sales opportunities through effective communication with customers, the team, Head Office, and other stores* Comply with regulations on store operations* Monitor staff behaviour, attitude, and presentation to ensure they reflect the company's values* Share product knowledge with customers and team members* Inspire the team to excel by being a role model and authoritative example*
About Us
Fitness Superstore was founded in 1994 and has since become a leading specialist in fitness and gym equipment. With 12 stores across the UK and a turnover of over £30m, we pride ourselves on providing an outstanding customer service experience to every customer. We offer competitive salaries, great benefits, and opportunities for career growth and development.
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