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Enterprise Technology Portfolio Manager

2 months ago

Peterborough, Peterborough, United Kingdom Claremont Consulting Ltd Full time
Job Overview

Claremont Consulting Ltd is seeking an experienced Enterprise Technology Service Manager to lead the management of our Enterprise Portfolio. This role will be responsible for ensuring the effective support and management of our on-premise and SaaS Enterprise solutions.

Key Responsibilities
  • Develop and maintain system support models, including SLAs, to ensure excellent service delivery across the Enterprise Portfolio.
  • Manage project transitions from development to full enterprise system service, ensuring seamless integration and minimal disruption.
  • Act as the primary escalation point for complex business-impacting service issues, coordinating activities to achieve timely resolution.
  • Deliver key technology business management and strategic initiatives, including supplier rationalization, cost management, and nearshore service management support.
  • Identify value-added development and automation opportunities, ensuring the technical ownership and implementation of these initiatives.
  • Effectively manage Enterprise Systems Controls as part of operational risk management processes, ensuring compliance and minimizing risk.
  • Maintain a comprehensive understanding of the Enterprise Technology market, ensuring our platforms deliver optimal outcomes for the business.
Requirements
  • Proven knowledge of IT service management and its application across a wide range of services.
  • Experience in application implementation and business change project environments.
  • Experience working with SaaS or 3rd party application services.
  • Working knowledge of ITIL processes and service contract management.
  • Understanding of risk management frameworks and their application in IT service management.