Senior Deal Desk Specialist

4 weeks ago

London, Greater London, United Kingdom Smartsheet Full time
About the Role

Smartsheet is seeking a highly skilled Senior Deal Desk Specialist to join our Finance Operations team. As a key member of the team, you will play a critical role in supporting the Global Sales and Finance Operations teams with the facilitation of deals through the Quote to Cash sales cycle.

Key Responsibilities
  • Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution
  • Guide routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet
  • Work cross-functionally with various teams including but not limited to Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
  • Elevate specialized issues to appropriate business partners and drive resolution to those issues
  • Be the main point of contact to lead deals through appropriate approval level
  • Continuously review deal progression and collaborate with stakeholders to ensure optimal deal cycle times and precise execution
  • Adhere to a same-day response commitment to set service standards that can be relied upon
  • Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
  • Ensure all approved requests have been properly documented in accordance with Finance Operations and accounting processes
  • Ensure compliance with internal controls and work towards zero processing errors
  • Establish and lead project improvement plans with a defined timeline
  • Contribute to various process improvement projects as needed
Requirements
  • 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales
  • A good understanding of sales process, Billing, and revenue recognition including structuring of a deal and contract management
  • Ability to consult and advise on common deal patterns
  • Strong aptitude for building interpersonal relationships to challenge the status quo regularly
  • Self-motivated and able to affect change within the organization to improve processes
  • Ability to multitask, prioritize workloads, and meet deadlines
  • Excellent oral/written communication skills
  • Ability to work flexible hours on a rotating schedule for coverage to support AMER and APJ Sales teams
  • Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems
Perks & Benefits
  • Employer-paid Private Medical and Dental, additional cost for family members
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • Lucrative Employee Stock Purchase Program (15% discount)
  • Monthly contributions toward your pension
  • Monthly stipend to support your work and productivity
  • 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
  • Teleworking options from any registered location in the UK (role specific)
About Smartsheet

At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

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