Business Analyst

3 days ago

London, Greater London, United Kingdom Micro IT Global Full time
Job Title: Business Analyst - Client Services

As a Business Analyst - Client Services, you will play a crucial role in improving CSAT and making our client a low-effort business to work with. You will support business analysts and contribute to process, application, or system improvements from CSAT survey feedback, customer and operational teams feedback, and data analytics.

Key Responsibilities:
  • Identify process, application, or system improvements using case trend analysis and data mining of available data.
  • Use statistical data analysis to predict trends for continuous improvement and investigation.
  • Visualize data in easy-to-understand formats using tools and techniques.
  • Monitor data quality and identify corrupt data.
  • Capture, maintain, and report continuous improvement initiatives.
Requirements:
  • Experience with ServiceNow, Tableau, and Google Cloud Platform tools.
  • Data-driven storytelling and visualization skills.
  • Understanding of agile ways of working.
  • Background in customer support.
Desirable Knowledge and Skills:
  • Ability to drive and deliver projects.
  • Previous experience in the Satellite Communication industry.

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