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York, York City, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused On Board Host to join our team at York Station. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers, managing stock, and handling transactions on board our trains.Key ResponsibilitiesProvide 'at seat trolley service' on TPE trains,...
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York, York City, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused On Board Host to join our team at York Station. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers, managing stock, and handling transactions on board our trains.Key ResponsibilitiesProvide 'at seat trolley service' on TPE trains,...
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York, York City, United Kingdom SSP Full timeOn Board Host OpportunityWe are seeking a skilled and enthusiastic On Board Host to join our team at SSP. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers on TransPennine Express trains.Key Responsibilities:Provide 'at seat trolley service' to passengers, ensuring outstanding customer service and...
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On Board Host
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York, York City, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused On Board Host to join our team at York Station. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers, managing stock, and handling transactions on board our trains.Key ResponsibilitiesProvide 'at seat trolley service' on TPE trains,...
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York, York City, United Kingdom SSP Full timeOn Board Host RoleAs an On Board Host with Rail Gourmet, you will be responsible for providing exceptional customer service to passengers on TransPennine Express trains. This role involves managing stock, handling transactions, and ensuring outstanding customer satisfaction.Key Responsibilities:Provide 'at seat trolley service' on TPE trains, ensuring...
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On Board Host
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York, York City, United Kingdom SSP Full timeAbout the Role:We are seeking a highly motivated and customer-focused On Board Host to join our team at TransPennine Express (TPE) at Liverpool Station.Key Responsibilities:Provide exceptional customer service to passengers on TPE trains, ensuring a positive experience and managing stock and transactions efficiently.Travel on assigned trains, assisting...
TPE Train Host
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as an On Board Host at York Station. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers on TransPennine Express (TPE) trains.
Key Responsibilities:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim up to 50 rover tickets for TPE network rail for family & friends.
Why Work with Us:
At SSP Group, we pride ourselves on being a dynamic and fast-paced organization that values our employees. As an On Board Host, you will have the opportunity to work in a unique and challenging environment, developing your skills and knowledge while providing exceptional customer service.
Benefits:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.
- App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
