On Board Host
3 weeks ago
Role Overview
As an On Board Host with SSP Group, you will be responsible for providing exceptional customer service to passengers on TransPennine Express trains. This role involves managing stock, handling transactions, and ensuring outstanding customer service.
Key Responsibilities
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim up to 50 rover tickets for TPE network rail for family & friends.
Why Work with Us?
At SSP Group, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes employee discounts, up to 75% discount off on SSP brands during work hours, and access to award-winning training and development programs.
What We Offer
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.
- < App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Equal Opportunities Employer
SSP Group is proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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York, York City, United Kingdom SSP Full time{"title": "On Board Host Role Overview", "content": "At SSP, we're committed to delivering exceptional customer experiences across the UK's rail network. As an On Board Host, you'll play a vital role in ensuring our passengers receive outstanding service while traveling with TransPennine Express (TPE) at Liverpool Station.As a key member of our team, you'll...
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4 weeks ago
York, York City, United Kingdom SSP Full time{"title": "On Board Host Role Overview", "content": "At SSP, we're committed to delivering exceptional customer experiences across the UK's rail network. As an On Board Host, you'll play a vital role in ensuring our passengers receive outstanding service while traveling with TransPennine Express (TPE) at Liverpool Station.As a key member of our team, you'll...
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York, York City, United Kingdom SSP Full timeOn Board Host OpportunityWe are seeking a skilled and enthusiastic On Board Host to join our team at SSP. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers on TransPennine Express trains.Key Responsibilities:Provide 'at seat trolley service' to passengers, ensuring outstanding customer service and...
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York, York City, United Kingdom SSP Full time{"title": "On Board Host Role Overview", "content": "At SSP, we are committed to delivering exceptional customer experiences across our network of service centers and onboard services. As an On Board Host, you will play a vital role in ensuring our passengers receive outstanding service while traveling on TransPennine Express trains.Key...
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York, York City, United Kingdom SSP Full time{"title": "On Board Host Role Overview", "content": "At SSP, we are committed to delivering exceptional customer experiences across our network of service centers and onboard services. As an On Board Host, you will play a vital role in ensuring our passengers receive outstanding service while traveling on TransPennine Express trains.Key...
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York, York City, United Kingdom SSP Full time{"h1": "On Board Host Opportunity", "p": "As an On Board Host with SSP, you will be responsible for providing exceptional customer service to passengers on TransPennine Express trains. Your role will involve managing stock, handling transactions, and ensuring a high level of customer satisfaction. In this dynamic and fast-paced environment, you will have...
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York, York City, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused On Board Host to join our team at York Station. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers, managing stock, and handling transactions on board our trains.Key ResponsibilitiesProvide 'at seat trolley service' on TPE trains,...
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