Lead Caseworker and Complaints Handler

2 days ago


Newport, Newport, United Kingdom PP Associates Ltd Full time
Job Requirements:
The successful candidate for this Lead Caseworker and Complaints Handler position will be responsible for overseeing the management of homelessness cases, responding to statutory reviews and complaints, and communicating with local government officials. A deep understanding of the Housing (Wales) Act 2014, coupled with strong casework experience and excellent communication skills, is essential for success in this role. This individual will join our team at PP Associates Ltd, contributing to the development of effective solutions for those facing homelessness challenges.

Key Responsibilities:
  1. Prominently display your analytical skills in reviewing and resolving complex homelessness cases.
  2. Address statutory reviews concerning homelessness, paying particular attention to accommodation options.
  3. Employ tactful communication techniques to handle and resolve complaints effectively.
  4. Maintain professional relationships with local government officials, ensuring they receive accurate and timely information.


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