Hospitality Team Leader

4 weeks ago


Woolmer Green, United Kingdom Wells & Co Full time

We are seeking a talented and passionate Front of House Supervisor to lead our team in delivering exceptional customer experiences and mouth-watering food offerings at The Chequers, a picturesque pub in Hertfordshire.

Key Responsibilities:
  • Take responsibility for the customer journey, ensuring their experience is second to none.
  • Take accurate orders and work closely with kitchen staff to deliver a seamless service.
  • Ensure payments and receipts are correct, maintaining a high level of accuracy and attention to detail.
  • Confidently recommend menu and drinks offerings to customers, showcasing your knowledge and enthusiasm for food and beer.
  • Observe service and standards, reporting any incidents or issues to ensure a smooth and enjoyable experience for all.
  • Be a supportive and proactive leader, driving team performance and development.
Requirements:
  • Previous leadership experience in a hospitality or customer-facing environment.
  • Enthusiasm and passion for food and beer, with a keen eye for detail.
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment.
  • Result-driven and ambitious individual keen to develop your career and your team.

We offer a great package including competitive hourly salary and bonus, 28 days holiday, company pension scheme, retail and beer discounts, refer a friend bonus, meals on duty, employee assistance programme, benefits portal, and career development programme.



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