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Customer Support Specialist
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Customer Support Specialist
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Customer Service Resource Coordinator
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Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Resource Coordinator
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London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Resource Coordinator
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London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
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Customer Service Resource Coordinator
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London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
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Customer Service Resource Coordinator
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Customer Service Resource Coordinator
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Customer Service Operations Coordinator
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London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Operations Coordinator
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Customer Service Resource Coordinator
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Customer Service Resource Coordinator
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Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
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Customer Service Resource Coordinator
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London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
Customer Support Specialist
2 months ago
The Bike Club is a pioneering force in children's bike subscription services, dedicated to providing a sustainable and hassle-free experience for families. With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector.
We pride ourselves on being a customer-centric company, where our members are at the heart of what we do. Our customer service team plays a key role in helping support and grow our community, ensuring that we provide an excellent level of service with every interaction.
Job SummaryWe are seeking a highly skilled Customer Support Executive to join our team in London. As a key member of our customer service team, you will be responsible for providing exceptional support to our members via various communication channels, including phone, live chat, and email.
Key Responsibilities- Respond to all member queries across multiple platforms, providing clear and concise information and solutions to resolve issues.
- Develop and maintain a deep understanding of our products and services, including our bike offerings and subscription plans.
- Collaborate with cross-functional teams, including operations, warehouse, and marketing, to ensure seamless communication and support.
- Provide feedback to the team and management on areas for improvement and opportunities to enhance our services.
- Excellent communication and problem-solving skills, with the ability to think on your feet and create solutions.
- Fluency in English and German, both verbally and in writing.
- At least 1 year of experience in a comparable customer support role.
- Ability to work in a fast-paced environment, with a positive attitude and a willingness to learn and grow.
- 26 days annual leave plus bank holidays, with additional days accrued for each year worked.
- Enhanced Maternity and Paternity Leave.
- £30/month discount towards Bike Club subscription.
- Cycle scheme.
- Nursery Benefit.
