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Restaurant Operations Manager
2 months ago
About Us
Fairmont Windsor Park is a luxurious retreat surrounded by 40 acres of English countryside, blending iconic heritage with modern elegance. Our five-star hotel features 251 luxurious bedrooms and suites, accompanied by 7 restaurants and bars offering an unparalleled dining experience. The spa and wellness facilities are inspired by nature, and the hotel boasts state-of-the-art conference facilities.
About the Role
As an Assistant Restaurant Manager at Arora Hotels Limited, you will oversee restaurant operations, ensuring the team delivers exceptional service that consistently exceeds guest expectations. You will lead by example, fostering a positive team dynamic and focusing on meeting guest needs and brand standards.
Key Responsibilities
- Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
- Plan and execute marketing campaigns and promotions to attract and retain guests.
- Conduct daily briefings with the restaurant team and attend Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
- Manage staffing levels according to business demands.
- Address any guest concerns promptly, attentively, and efficiently.
- Coach, train, and support the team to provide consistently high standards while continually seeking improvement.
About You
You are a true people person, with a passion for delivering amazing service. You will be obsessed with brand standards, with a real passion for hospitality. You will have the ability to remain calm during difficult situations, in a very busy environment. You have a good working knowledge of food and beverages. You are a great leader and strive to develop and motivate the team.
What's in It for You
- Competitive salary
- 28 days holiday, enhanced after 5 years of service
- Free meals on duty
- Complimentary on-site parking while on duty
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
Grow with Us
We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.