Veterinary Operations Director
2 days ago
Job Overview
">This is an exciting opportunity to join a successful Veterinary group as an Operations Manager, supporting the Area Managers across the South region.
">We are seeking a dynamic leader for a hands-on role to enhance pet care and improve the client and Associate experience across our South East business units.
">The ideal candidate will drive service excellence, operational efficiency, and strategic collaboration, ensuring alignment with our annual business plan and accountability for P&L and performance metrics.
">Key Responsibilities:
">- Support the Area Managers in achieving business goals.
- Monitor KPIs and coach leadership teams to enhance productivity and operational excellence.
- Line manage the Area Managers within the region through exceptional leadership delivery of support, guidance and clarity of direction.
- Ensure Clinicians are utilised effectively across the region (and beyond) to reduce the impact of locum usage on the business.
- Be accountable for the Profit & Loss account for the region.
- Deliver outstanding levels of service to our clients through feedback through Google Reviews and NPS scoring metrics.
- Ensure Patient flow and safety is maintained and enhanced throughout the practices at all times.
- Identify, plan for and manage capacity constraints and schedule resources appropriately in conjunction with the Area Managers.
Estimated Salary: £62,500 - £67,500 per annum
">Experience Required:
">- Proven leadership in a service delivery environment, with strong people management skills.
- Track record of managing business KPIs and driving growth.
- Excellent relationship-building and change management skills.
- Full UK Driving Licence and willingness to travel.
- Previous experience within the Veterinary sector is preferred but not essential.
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