Veterinary Operations Director

2 days ago


Kent, United Kingdom Compass Associates Full time

Job Overview

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This is an exciting opportunity to join a successful Veterinary group as an Operations Manager, supporting the Area Managers across the South region.

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We are seeking a dynamic leader for a hands-on role to enhance pet care and improve the client and Associate experience across our South East business units.

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The ideal candidate will drive service excellence, operational efficiency, and strategic collaboration, ensuring alignment with our annual business plan and accountability for P&L and performance metrics.

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Key Responsibilities:

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  • Support the Area Managers in achieving business goals.
  • Monitor KPIs and coach leadership teams to enhance productivity and operational excellence.
  • Line manage the Area Managers within the region through exceptional leadership delivery of support, guidance and clarity of direction.
  • Ensure Clinicians are utilised effectively across the region (and beyond) to reduce the impact of locum usage on the business.
  • Be accountable for the Profit & Loss account for the region.
  • Deliver outstanding levels of service to our clients through feedback through Google Reviews and NPS scoring metrics.
  • Ensure Patient flow and safety is maintained and enhanced throughout the practices at all times.
  • Identify, plan for and manage capacity constraints and schedule resources appropriately in conjunction with the Area Managers.

Estimated Salary: £62,500 - £67,500 per annum

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Experience Required:

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  • Proven leadership in a service delivery environment, with strong people management skills.
  • Track record of managing business KPIs and driving growth.
  • Excellent relationship-building and change management skills.
  • Full UK Driving Licence and willingness to travel.
  • Previous experience within the Veterinary sector is preferred but not essential.


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