Expert Project Planner
4 weeks ago
- About Us
We are Nodes & Links, a pioneering tech company revolutionizing the way complex engineering projects are planned and delivered. Our innovative Deep-Tech SaaS software helps professionals tackle massive projects with unprecedented speed and ease, promoting collaboration and information sharing within teams.
About the RoleWe are seeking a seasoned Subject Matter Expert to bridge the gap between our platform and customer needs. As a key member of our Commercial team, you will drive value for our customers through close collaboration with Customer Experience, Sales, and Marketing teams. Your technical expertise will support Marketing and contribute to product optimization based on customer insights.
Key Responsibilities- Work closely with our Customer Experience, Sales, and Marketing teams to deliver exceptional customer experiences.
- Lead technical discovery sessions to map customer pain points to our platform and ensure timely value delivery.
- Represent the company as a Subject Matter Expert at external events and deliver presentations, demos, and training to showcase our platform's value.
- Identify business cases where our platform can maximize ROI for customers and work with the Customer Experience team to evaluate across the customer base.
- Act as the technical champion to optimize the use of our platform and solve customer pain points.
- Support Marketing with your technical expertise to produce customer-facing assets.
- Contribute specialized knowledge to our Product function to optimize our product for high-value business cases.
- Develop and deliver training programs to upskill our team and customers.
- Travel around 20-40% of the time (UK) and maintain excellent time management and communication skills.
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