German Speaking Patient Care Advisor

3 weeks ago


London, Greater London, United Kingdom ZAVA Full time
Job Title: German Speaking Patient Care Advisor

We are seeking a highly skilled and compassionate German-speaking Patient Care Advisor to join our team at ZAVA. As a key member of our Patient Care Team, you will be responsible for providing exceptional patient care to our patients across Europe.

Key Responsibilities:

  • Providing patient care to our patients through written and verbal communication
  • Assisting with medical administration, including communication with healthcare professionals and administrative tasks
  • Managing complaints and incidents, ensuring they are recorded and escalated accordingly
  • Working collaboratively with the Patient Care Team to ensure all patients receive the highest levels of care

Requirements:

  • Experience in remote-customer support, contact centre, or customer-facing positions
  • Proven IT skills
  • German speaking skills (C1)

What We Offer:

  • 25 days holiday + bank holidays + Birthday day off
  • Healthcare cash back plan through SimplyHealth
  • Access to SimplyHealth advice, counseling, and corporate discounts
  • Discount on all services on the ZAVA website
  • Remote flexible working
  • Macbook Pro
  • Dog-friendly office

About ZAVA:

ZAVA is a digital healthcare platform that provides patients with healthcare that suits their needs and schedules. We are committed to delivering a safe and efficient digital healthcare service, and we are looking for talented individuals to join our team.



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