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Administrative Support Specialist

1 month ago

Linlithgow, West Lothian, United Kingdom Office Angels Full time

Job Summary: We are seeking an experienced Help Desk Administrator to join our dynamic team at Office Angels. As a key member of our help desk operations, you will be responsible for handling reactive calls, despatching engineers, and coordinating job bookings and closures.

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About the Role: In this role, you will work closely with our clients and internal stakeholders to resolve technical issues, manage customer relationships, and ensure seamless service delivery. You will also have the opportunity to develop your skills and expertise through ongoing training and development programs.

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Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and online platforms.
  • Despatch engineers to resolve technical issues in a timely and efficient manner.
  • Coordinate job bookings and closures to meet client requirements.
  • Manage customer online portals to provide accurate and timely information.
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Requirements: To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. Prior experience in a similar administrative or help desk role is essential, with a strong understanding of CRM software and Microsoft Office applications.

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What We Offer: As a valued member of our team, you will enjoy a range of benefits, including a competitive salary, comprehensive training and development opportunities, and access to a range of employee discounts and perks.