Automation Program Lead
4 weeks ago
TikTok is seeking an experienced Automation and Self-Service Program Manager to join its E-commerce team. In this role, you will lead the development and implementation of self-service and automation strategies that improve the seller experience.
About the Job:
- Lead the development and implementation of self-service and automation strategies, working closely with cross-functional teams.
- Analyze seller behavior and data performance to identify areas for improvement and inform your approach.
- Collaborate with stakeholders to ensure alignment and effective execution of initiatives.
- Develop and maintain self-help solutions, offering localized content that empowers sellers.
- Manage chatbot operations and help center article creation, including copywriting and configuration to reflect regional nuances.
- Monitor and report on the performance of automation and self-service initiatives.
What We Offer:
- A competitive salary of $140,000 - $170,000 per year.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction.
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