Automation Program Lead

4 weeks ago


London, Greater London, United Kingdom TikTok Full time
TikTok E-commerce Job Opportunity: Automation and Self-Service Expert

TikTok is seeking an experienced Automation and Self-Service Program Manager to join its E-commerce team. In this role, you will lead the development and implementation of self-service and automation strategies that improve the seller experience.

About the Job:

  • Lead the development and implementation of self-service and automation strategies, working closely with cross-functional teams.
  • Analyze seller behavior and data performance to identify areas for improvement and inform your approach.
  • Collaborate with stakeholders to ensure alignment and effective execution of initiatives.
  • Develop and maintain self-help solutions, offering localized content that empowers sellers.
  • Manage chatbot operations and help center article creation, including copywriting and configuration to reflect regional nuances.
  • Monitor and report on the performance of automation and self-service initiatives.

What We Offer:

  • A competitive salary of $140,000 - $170,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction.

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