Customer Service Ambassador

2 days ago


Knaphill, Surrey, United Kingdom DDH Recruitment Ltd Full time
Job Description

DDH Recruitment Ltd is seeking a highly skilled and customer-focused individual to join our team as an Apprentice Hotel Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional service to guests, ensuring their stay with us is memorable and enjoyable.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will also have the ability to develop strong relationships with colleagues and guests alike.

We offer a comprehensive training program to help you achieve your career goals and provide a supportive environment that fosters growth and development.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to queries and resolving issues in a professional manner.
  • Greet guests warmly and ensure a smooth check-in and check-out process.
  • Assist with hotel payments, take reservations, and maintain accurate records.
  • Develop skills through ongoing training and development schemes.

Requirements:

  • Able to work varied shifts, including weekends and bank holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and multitask.

What We Offer:

  • Comprehensive training program.
  • Ongoing support and development opportunities.
  • Competitive salary: £26,800 per annum (estimated).


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