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Customer Care Team Leader

2 months ago

Saint Neots, Cambridgeshire, United Kingdom ORIGIN RECRUITMENT LIMITED Full time
Job Title: German Customer Care Team Leader

About the Role:

Origin Recruitment is seeking a highly motivated and experienced German speaking Customer Care Team Leader to join our client's team. As a key member of the Customer Care team, you will be responsible for leading a team of administrators to provide exceptional customer service to our clients.

Key Responsibilities:

  1. Lead a team of Customer Care Administrators to deliver excellent customer service.
  2. Develop and implement coaching and feedback strategies to improve team performance.
  3. Conduct regular 1-1s and performance reviews to ensure team members are meeting their goals.
  4. Collaborate with colleagues to identify areas for improvement and implement changes.
  5. Develop product and process knowledge to continue providing excellent customer service.
  6. Fluent in spoken and written German and English.
  7. Flexible coaching and feedback skills.
  8. Ability to work in a team, ask for help, and trust colleagues.

Working Hours and Benefits:

5-week rotational shift:

  1. 3 out of 5 weeks will be: 09:00-17:15 Mon-Fri.

Remuneration and Additional Benefits:

  1. £30,500 Basic.
  2. Contributory pension scheme of up to 6%.
  3. Opportunity to buy & sell holiday.
  4. Gym membership discounts.
  5. Contributory hospital and health cash plan.
  6. Cycle2Work scheme.
  7. Eye care vouchers.
  8. Free monthly nutritional and personal care products.
  9. Life assurance.
  10. Discounts at leading brands and retailers.

About Origin Recruitment:

Origin Recruitment is a leading recruitment agency specializing in placing candidates in various industries. We are proud to be working with our client to find the best candidate for this role.