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Customer Care Team Leader

1 month ago

Saint Neots, Cambridgeshire, United Kingdom ORIGIN RECRUITMENT LIMITED Full time
Job Opportunity

German Customer Care Team Leader

Origin Recruitment is seeking a motivated and experienced German speaking Customer Care Team Leader to join our client, a leading healthcare industry company. This is a full-time, permanent position based in St Neots, Cambridge, with the option to work remotely and attend the office one day a week.

Key Responsibilities:

  1. Lead a team of Customer Care Administrators to provide exceptional customer service to the company's network.
  2. Motivate and support team members to develop positive relationships with customers.
  3. Conduct regular coaching and feedback sessions to improve team performance.
  4. Collaborate with colleagues to achieve business objectives.
  5. Develop product and process knowledge to continue providing excellent customer service.

Requirements:

  1. Fluent in spoken and written German and English.
  2. Flexible coaching and feedback skills.
  3. Ability to work in a team, ask for help, and trust colleagues.
  4. Passionate about delivering customer service.

Benefits:

  1. Competitive salary of £30,500 per annum.
  2. Contributory pension scheme.
  3. Opportunity to buy and sell holiday.
  4. Gym membership discounts.
  5. Contributory hospital and health cash plan.
  6. Cycle2Work scheme.
  7. Eye care vouchers.
  8. Free monthly nutritional and personal care products.
  9. Life assurance.
  10. Discounts at leading brands and retailers.

Origin Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the required skills and experience, please contact us to discuss this opportunity further.