Service Advisor

4 weeks ago


Epsom, Surrey, United Kingdom Renault UK Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating effectively with customers and the workshop team, and ensuring that every customer has a positive experience.

Key Responsibilities
  • Provide a high level of customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Communicate effectively with the workshop team, ensuring that customer needs are met and that work is completed efficiently.
  • Manage customer expectations, ensuring that customers are informed of progress and any issues that may arise.
  • Continuously seek to improve customer satisfaction, identifying areas for improvement and implementing changes as necessary.
  • Work collaboratively with the service team to ensure that customers receive a seamless and efficient service.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously.
  • Strong organizational and time management skills, with the ability to meet deadlines and manage competing priorities.
  • Flexibility and adaptability, with the ability to work varied shifts and respond to changing customer needs.
What We Offer

We offer a competitive salary, comprehensive training and development opportunities, and a supportive and collaborative team environment. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we would love to hear from you.


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