Customer Service Ambassador

3 weeks ago


London, Greater London, United Kingdom Daniel Owen Ltd Full time
Telecare Support Response Officer Role
£17 per hour in South East London
We are seeking a highly skilled and compassionate individual to join our team as a Telecare Support Response Officer. As a key member of our monitoring response team, you will be responsible for responding to crisis situations and providing vital support to vulnerable members of our community.

About the Job
This is a dynamic role that requires strong communication skills, empathy, and a deep understanding of the needs of older members of society. You will be working closely with our team to ensure that service users receive the highest level of care and support.

Key Responsibilities

• Responding to alarm signals and providing emergency support to service users.

• Working collaboratively with the London Ambulance Service, Police, and Fire Service as required.

• Maintaining accurate records and reporting any incidents or issues.

• Participating in regular training sessions to enhance your skills and knowledge.

• Adhering to all relevant policies and procedures to ensure the safety and well-being of service users.


Requirements
  1. You should have previous experience or transferable skills in a similar sector, such as ambulance services, fire brigade, or responder roles.
  2. Able to obtain an Enhanced DBS check and maintain a clean current UK driving license.
  3. Up-to-date First Aid Training and Fire Evacuation Awareness training.
  4. Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  5. Able to work shifts and carry out call monitoring duties as required.
  6. A good understanding of and empathy with regard to the needs of vulnerable people.

What We Offer
We welcome applications from candidates who are free to take up immediate employment. Full training will be provided to the successful candidate. If you are passionate about delivering exceptional customer service and making a real difference in the lives of others, we encourage you to apply for this exciting opportunity.

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