Accommodation Supervisor Leader

3 days ago


Bristol, Bristol, United Kingdom AccorHotel Full time
Job Description: Accommodation Supervisor Leader

We are looking for a highly motivated and experienced Accommodation Supervisor Leader to lead our front office team at AccorHotel.

About the Position:
  • This is a full-time role that involves supervising a team of accommodation staff, ensuring the smooth operation of front office activities, and providing exceptional customer service.
  • You will be responsible for maintaining high standards of service quality, resolving guest complaints, and contributing to the overall success of the hotel.

The estimated salary for this role is $50,000 - $60,000 per annum, depending on experience.

Main Responsibilities:
  • Supervise and train accommodation staff to ensure they meet service standards.
  • Manage the front office operations, including check-in and check-out processes, and guest services.
  • Respond to guest inquiries, complaints, and requests in a timely and professional manner.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • A minimum of 3 years' experience in a supervisory or leadership role within the hospitality industry.
  • Excellent leadership, communication, and problem-solving skills.
  • Able to work under pressure and prioritize tasks effectively.
  • Familiarity with hotel software systems, including PMS and POS systems.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and supportive team.


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