IT Engineer

1 month ago

Bicester, Oxfordshire, United Kingdom Red Bull Full time
IT Engineer - Formula 1 Team

We are seeking a highly motivated and talented IT Engineer to join our dynamic team in our UK facilities.

Responsibilities:
  • Provide first-line support for IT incidents and service requests in our UK Facility.
  • Provide IT Support for Internal Colleagues: act as the primary point of contact for colleagues seeking IT assistance, ensuring prompt and courteous resolution of their issues.
  • Coordinate with the IT Team in Faenza to escalate and resolve complex technical problems, while promoting IT standards and procedures.
  • Provide guidance and training to colleagues on IT best practices and self-service options.
  • Establish and maintain service level agreements (SLAs) for incident resolution and service request fulfillment.
  • Users' laptops, workstations installation and support in the assigned area (UK branch).
  • Meeting rooms Video conference systems check and support in the assigned area (UK branch).
  • Monitor service desk performance and productivity, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
Requirements:
  • Proven experience (at least 3 years) in IT service management, with a focus on service desk operations.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues at all levels.
  • Good knowledge of ITIL framework and best practices for service management.
  • Experience with trackside IT support or event management is desirable.
  • Strong problem-solving abilities and a proactive approach to service improvement.
  • Relevant certifications such as ITIL Foundation, Support Center Manager, or CompTIA A+ are advantageous.
  • Fluency in English.
What We Offer:
  • Working in a young, collaborative and international environment.
  • Tailored training.
  • Company Events / Briefings.
  • On site Gym.
  • Bonus scheme.
  • Annual salary review process.
  • Private health care cover.
  • Company contributed pension scheme.
  • Life assurance scheme.
  • Cycle to work scheme.

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