Technical Expert Support Specialist

19 hours ago


Oxford, Oxfordshire, United Kingdom Austin Fraser Full time

Master Technician - Diagnostic Support Role

Austin Fraser is seeking a skilled Master Technician to provide technical support to customers via telephone or electronic methods.

This role involves offering advice and guidance on diagnostic tool usage and vehicle issues, ensuring seamless customer experiences.

Your responsibilities will include:

  1. Logging all customer connections in our CRM system for efficient tracking and management.
  2. Providing expert technical assistance to resolve complex diagnostic problems.
  3. Collaborating with internal teams to ensure effective communication and issue resolution.
  4. Maintaining accurate records of customer interactions and outcomes.

The ideal candidate will possess excellent technical knowledge, strong communication skills, and the ability to work independently. With a competitive salary range of £40,000-£44,000 depending on experience, this opportunity offers a unique blend of technical challenge and professional growth.

We value diversity and are committed to creating an inclusive work environment. If you're a motivated and detail-oriented Master Technician looking to expand your horizons, please submit your application.



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