Tenant Liaison Officer
5 days ago
About Niyaa People Ltd
We are a well-established facilities maintenance company seeking a Tenant Liaison Officer to join our team on a fixed-term contract basis. As a Tenant Liaison Officer, you will play a crucial role in delivering excellent customer service and ensuring the efficient organization of works.
Key Responsibilities
- To provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
- Manage the customer/resident journey while following client and company engagement procedures.
- Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the Customer Care Department.
- Conduct individual resident inductions, including introductions to processes, scope of works, and property and personal belongings condition surveys with photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team as necessary.
- Agree access arrangements with the resident and book appointments to enable work to their home.
Requirements
- Housing officer/Neighbourhood officer, Customer Liaison officer/Resident Liaison/RLO/CLO/TLO experience.
- Experience in the construction industry (preferred).
- Excellent customer service experience.
- A clean UK driver's license.
- Previous property maintenance or construction experience would be beneficial.
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Tenant Liaison Officer
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Redhill, Surrey, United Kingdom Niyaa People Ltd Full timeAbout Niyaa People LtdWe are a well-established facilities maintenance company seeking a Tenant Liaison Officer to join our team on a fixed-term contract basis.Job SummaryThe Tenant Liaison Officer will play a crucial role in supporting our team in delivering excellent customer service and organizing works to be carried out efficiently.Key...
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