Tenant Liaison Officer

5 days ago


Redhill, Surrey, United Kingdom Niyaa People Ltd Full time

About Niyaa People Ltd

We are a well-established facilities maintenance company seeking a Tenant Liaison Officer to join our team on a fixed-term contract basis. As a Tenant Liaison Officer, you will play a crucial role in delivering excellent customer service and ensuring the efficient organization of works.

Key Responsibilities

  1. To provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  2. Manage the customer/resident journey while following client and company engagement procedures.
  3. Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the Customer Care Department.
  4. Conduct individual resident inductions, including introductions to processes, scope of works, and property and personal belongings condition surveys with photographs for evidence.
  5. Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team as necessary.
  6. Agree access arrangements with the resident and book appointments to enable work to their home.

Requirements

  1. Housing officer/Neighbourhood officer, Customer Liaison officer/Resident Liaison/RLO/CLO/TLO experience.
  2. Experience in the construction industry (preferred).
  3. Excellent customer service experience.
  4. A clean UK driver's license.
  5. Previous property maintenance or construction experience would be beneficial.


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