Residential Security Officer

1 week ago

Canary Wharf, United Kingdom Thomas Webb Full time
Job Description

Thomas Webb is seeking a highly skilled and experienced Day Residential Security Officer to join our team at a large, vibrant residential development in E14.

Key Responsibilities:
  • Access Control: Monitor and control entry points to the residential development, ensuring only authorized persons are allowed access.
  • Patrols: Conduct regular patrols of the development, including communal areas, car parks, and external perimeters, to deter and detect any suspicious activities or safety hazards.
  • Surveillance: Monitor CCTV cameras to identify any security breaches or incidents and take appropriate action when necessary.
  • Incident Response: Respond promptly and effectively to security or safety incidents, including alarms, disturbances, and emergencies, in accordance with established procedures.
  • Customer Service: Provide a high level of customer service to residents and visitors, answering queries, giving directions, and ensuring a safe and friendly environment.
  • Reporting: Maintain accurate records of incidents, patrols, and any maintenance issues encountered during shifts. Report all issues to the Site Supervisor or Security Manager.
  • Health and Safety: Ensure compliance with health and safety regulations, identifying any risks or hazards and reporting them appropriately.
  • Emergency Procedures: Be familiar with and implement emergency procedures, including fire evacuation and first aid, if necessary.
  • Liaison with Authorities: Work closely with local law enforcement or emergency services when required, providing necessary assistance during investigations or emergencies.
  • Key Management: Safeguard and manage the distribution and return of keys for various areas of the development.
  • Visitor Management: Oversee visitor sign-in procedures, ensuring all guests are registered, and issue temporary access passes where necessary.
  • Maintain Professional Appearance: Ensure that you are presentable at all times, wearing the security uniform and displaying ID badges.
Requirements:
  • Hold an in-date SIA Security Guard or Door Supervisor Licence
  • SIA CCTV license preferred but not essential
  • 2 years previous experience working as a security officer in a 5-star hotel or residential environment
  • Exceptional level English language skills
  • Be an exceptional communicator
  • Be articulate and well-spoken
  • Have the natural ability to build rapport with residents, contractors, visitors, and undesirables to achieve satisfactory outcomes for all parties
  • Be able to resolve disputes in a calm and productive manner
  • Hold the ability to resolve conflict and deescalate emotive situations
  • Be punctual, organized, reliable, and dependable

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