Hotel Night Shift Manager

5 days ago


Belfast, United Kingdom Ramada Belfast Full time
Overview

At Ramada Belfast, we value our people and understand the importance of providing a work environment that supports their well-being. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from competitors, making us one of the Top 30 Best Places to Work in Hospitality.

We are passionate about the industry and committed to finding new talent to join our journey.

Job Description

This role involves managing hotel operations during night shifts, ensuring the smooth running of services while maintaining exceptional customer experience.

You will be responsible for:

  • Welcoming late-arriving guests and handling check-ins, check-outs, and other related tasks.
  • Conducting night audits and end-of-day reports to maintain accuracy and efficiency.
  • Providing excellent customer service, responding to guest requests promptly and professionally.
  • Maintaining the lobby and public areas, setting up the hotel for a fresh start each morning.
  • Ensuring safety and security through regular checks, guaranteeing a peaceful stay for our guests.
  • Coordinating with the early morning team to hand off a seamless shift.
Requirements

To excel in this role, you must possess:

  • A natural affinity for working night shifts, with excellent time management skills.
  • A friendly and welcoming demeanor, able to provide exceptional customer service even in challenging situations.
  • Strong attention to detail, particularly when handling financial transactions and audits.
  • Reliability and composure under pressure, with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
Benefits

As a valued member of our team, you will enjoy:

  • Competitive salary: £24,000 - £28,000 per annum (dependent on experience).
  • Discounted hotel room rates for you and your friends & family.
  • An additional day's leave for your birthday.
  • Enhanced maternity, adoption, and shared parental leave.
  • Course sponsorship opportunities.
  • 30% F&B discount at RBH hotels.
  • Refer-a-Friend scheme (earn £250 for each referral up to 5 referrals).
  • Flexible working arrangements.
  • Wagestream - choose how and when you get paid.
  • Life insurance.
  • Employee Assistance Programme.
  • Social and wellness events and activities throughout the year.
  • Free meals on duty saving you over £1000 per year.
  • Share of tips.


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